made Casino & Sportsbook FAQ
Our users ask many questions about how to register on made, how to deposit and withdraw funds, how our games work, and how we keep their accounts secure. This page answers the most common queries across account setup, payments, game categories, and data protection. Most issues are resolved here; if you need more help, our support team is available via your account dashboard.
This FAQ covers practical how-to information. If you need to understand our legal obligations, jurisdiction restrictions, or privacy practices in detail, see our Legal noticePrivacy policyand Terms and conditions pages. Those documents set out the full legal framework; this page is for day-to-day account and transaction questions.
Our made platform is available only where local law permits. Users are responsible for verifying their own jurisdictional eligibility before registering. If you are unsure whether made is available in your region, check your local gaming regulations or consult a legal professional. All answers on this page assume you have confirmed your legal access to made.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and data handling
We accept either a national ID card (such as the Indonesian ID card for users in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta) or a valid passport. The document must be current and not expired. Upload a color photograph showing the front side clearly; the photo must show your face, your name, your ID number, and your date of birth without glare or blur. If the image is too dark or unclear, re-upload a clearer version. Verification typically completes within 24 hours. If there is a delay, contact our support team via your made account. We may request additional documents (such as a utility bill or bank statement) to confirm your address; we will notify you if this is needed.
If your deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer does not complete, check your payment provider's app to confirm whether the money was deducted from your account. If it was deducted but your made balance did not update, the payment processor may still be processing the transfer — wait up to one hour. If one hour has passed and your made account still shows no credit, contact our support team immediately with your transaction reference number (usually provided by your payment provider). We will investigate with the payment processor and either complete the transaction or refund you. Do not attempt to re-deposit the same amount while investigating; this may result in a duplicate charge.
Payments and transactions
Deposit minimums and maximums depend on your payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically support deposits from a few thousand rupiah up to several million per transaction. local payment scan-and-pay transfers work the same way. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) allow flexible transfer amounts; check your bank's daily transfer limits. Your made account itself has daily and monthly account preferences set during registration; you can view these in your account settings. If you need to increase your limits, contact our support team and complete a verification process. During holidays such as Idul Fitri or Idul Adha, payment processing may be slower due to bank delays — allow extra time for transfers to complete.
To withdraw, go to your made account dashboard, select "Withdraw", choose your preferred payment method (the same method you used to deposit), and enter the amount. Your withdrawal is reviewed by our compliance team to check for unusual patterns (this usually takes 1-4 hours). Once approved, the funds return to your original payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account — within standard banking hours. Bank transfers may take 1-3 business days depending on your bank. E-wallet transfers usually complete within minutes to one hour. You cannot withdraw to a different payment method than the one you deposited from; this is a security requirement. If you need to withdraw to a different account, contact our support team to arrange a manual review.
We do not charge deposit fees. Your full payment amount reaches your made account (minus any fees your payment provider may charge — check with mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank). Withdrawals are also fee-free from made's side; however, your bank or e-wallet provider may charge a small transfer fee, which is deducted before the funds reach you. These provider fees are beyond our control. We clearly show any applicable fees before you confirm your withdrawal, so you see exactly what you will receive.
Game rules and categories
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from real studios with human dealers. You place your bet on your device, the dealer deals real cards or spins a real wheel on camera, and the outcome is determined by the physical cards or wheel — not software. You interact with the dealer via chat. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-driven games with reels that spin algorithmically. Results are instant and determined by a random-number generator. Live tables feel like being in a casino; slots are faster and do not require a dealer. Both are available on made.
Free bets are credit you can use to place a wager on football matches or live-dealer tables without spending your own money. Free spins are pre-funded attempts on slot games. Both appear in your made account under a "Promotions" or "Bonuses" tab once you become eligible (usually after your first deposit). Free bets and spins come with terms — a wagering requirement that means you must bet the credit multiple times before you can withdraw any winnings. Read the terms carefully before claiming; if you are unsure, contact our support team. Free bets and spins expire after a set time (typically 7-30 days depending on the offer); unused credit is forfeited.
Security and account care
Your personal information (name, ID number, email, phone) is encrypted using industry-standard AES-256 encryption and stored on secure servers. We do not sell your data to third parties. Your transaction history is logged for compliance and dispute resolution; our compliance team may review it if we detect unusual activity. Your payment details (bank account, wallet ID) are shared only with the payment processor handling your deposit or withdrawal. We keep your data indefinitely while your made account is active; after you close your account, we retain records for seven years to comply with financial regulations. You have the right to request access to your data or ask for deletion — contact our support team to exercise these rights.
Log into your made account and click the "Support" or "Help" button in your account dashboard. Describe your issue in detail and include any relevant information (such as a transaction ID or the name of the game you were playing). Submit your ticket. Our support team will respond within 24 hours during standard business days; responses may be slower during weekends or holidays such as Imlek or Nyepi. If your issue is urgent (such as unauthorized account access), mark it as urgent in your ticket; our security team will prioritize it. You can also view your ticket status and replies in your account dashboard anytime.
On the made login page, click "Forgot password?" and enter your registered email address. We send you a reset link via email. Click the link (which expires after one hour for security). Create a new password (at least 12 characters, mixed case, numbers, symbols). Confirm your new password. You can now log in with your new password. If you do not receive the reset email within subject to verification, check your spam folder. If the link has expired, repeat the process to request a new one. If you cannot access your registered email, contact our support team with identity verification documents to request manual password reset.
Yes. Go to your made account settings, select "Security", and enable "Two-Factor Authentication". We send a one-time code via SMS to your registered phone number. Enter this code to activate 2FA. From that point forward, any login from a new device requires a one-time SMS code in addition to your username and password. This protects your account even if your password is compromised. We recommend enabling 2FA for all made users, especially those who access their accounts from mobile devices.