made Casino & Sportsbook Data Care

This page describes what we collect when you use made and how we keep that data protected. We take your privacy seriously — your personal information, account activity, and payment details are encrypted and stored securely. We do not sell your data to third parties or use it for purposes beyond what we describe here.

When you register on made, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1, Piala Indonesia, or live-dealer tables, you share information with us. We use that information to verify your identity, process your transactions, comply with legal obligations, and prevent fraud. This policy explains exactly how we do that.

Our made platform operates across supported jurisdictions in Southeast Asia, including users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your data may be processed on servers outside your own country, but it remains encrypted and protected under our privacy commitments. You have rights over your data — this page tells you how to exercise them.

Data We Collect on made

We collect information in three ways: when you register, when you transact, and when you interact with our platform. During registration, we ask for your full legal name, date of birth, phone number, email address, and national ID number. We require you to upload a photo of your ID document. This is mandatory — we do not process deposits or withdrawals without it.

When you deposit or withdraw, we collect details about your payment method — which wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank (mobile banking, local payment, online payment, e-wallet) you used, the amount, and the timestamp. We do not store your full card or account numbers — payment processors handle that directly. We retain only the last four digits and transaction confirmations for your records and ours.

When you use made, we collect your IP address, device type (Android phone, iOS browser, desktop), browser version, and session duration. We log every bet, every game result, and every account change. This is for dispute resolution, fraud prevention, and compliance with anti-money-laundering regulations.

We do not collect data you do not give us. We do not use cookies to track your browsing outside made. We do not ask for your mother's maiden name, your passport number, or any information beyond what is necessary for account verification and transaction processing.

Know Your Customer (KYC): Our process of verifying your legal identity using your national ID. This is required by law and prevents fraud.
Anti-Money Laundering (AML): Our monitoring for suspicious transaction patterns. We report concerns to legal authorities where required.
Transaction log: Our record of every deposit, withdrawal, and bet you place on made. Retained for compliance and dispute resolution.

How We Use Your Data on made

We use your data for five primary purposes. First, we verify your identity and prevent fraud. We cross-reference your name, ID number, and phone number against known fraud databases and watch lists. Second, we process your deposits and withdrawals. Your payment provider receives only the information necessary to complete the transaction — your name, amount, and reference ID.

Third, we comply with legal obligations. Governments and financial regulators in jurisdictions where we operate require us to keep records of your transactions and report suspicious activity. We cooperate with law-enforcement requests for information. Fourth, we dispute resolution and customer support. If you report a transaction error or contact our support team, we review your account history to investigate and respond.

Fifth, we improve our made platform. We analyze gameplay patterns, deposit flows, and withdrawal timings to identify technical issues and enhance user experience. We do this without compromising your privacy — we aggregate data and do not trace behavior back to individual users unless we are investigating fraud or a specific support issue.

We do not use your data to market third-party products to you. We do not sell your email address or phone number to marketing companies. We do not build profiles of your interests outside made. Our made marketing communications are limited to service updates, new game launches, and promotional offers within our own platform.

Third-Party Processors and Data Sharing

We share your data with payment processors only to complete deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, or mobile banking, their servers process your payment. We send your name and transaction amount; they manage your wallet or account details. local payment and bank transfers work the same way — your bank processes the transaction directly.

We do not share your data with affiliate partners, advertisers, or analytics companies. We use internal servers to log all made activity; we do not employ external tracking services such as Google Analytics or Facebook Pixel. Our infrastructure is self-hosted and encrypted.

We share data with legal authorities only when required by law or court order. If a government regulator requests information about a specific user account due to suspected money laundering or fraud, we comply. We will notify you of such a request unless law prevents us from doing so.

How Long We Keep Your Data

We retain your account data indefinitely while your made account remains active. This includes your registration details, transaction history, and gameplay logs. If you close your account and request deletion, we retain records for seven years to comply with financial regulations and tax obligations. After seven years, we delete identifying information but may retain aggregated (non-personal) data for statistical purposes.

Transaction records related to deposits and withdrawals are retained for at least ten years. This is a legal requirement in many jurisdictions, including regions served by made users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. These records are encrypted and archived; you do not have access to them after seven years, but law enforcement or regulators may request them.

Your privacy rights on made

Right to access: you may request a copy of all data we hold about you.
Right to correct: you may update inaccurate information in your made profile.
Right to delete: you may request deletion of your account and data after seven years of closure.
Right to withdraw consent: you may opt out of made marketing emails anytime.
Right to complaint: if you believe we misuse your data, you may lodge a complaint with your local data-protection authority.

Security Measures on made

We use industry-standard encryption (SSL/TLS) to protect all data in transit. When you log into made or enter payment details, your browser encrypts the data before sending it to our servers. Attackers cannot intercept it in plaintext.

Our servers use AES-256 encryption to protect data at rest. Your personal information, transaction history, and payment references are encrypted on disk. Only our made security team can decrypt them using cryptographic keys stored in hardware security modules.

We perform regular security audits and penetration testing to identify vulnerabilities. We apply security patches immediately when vendors release them. Our infrastructure is firewalled and monitored 24/7. If we detect unauthorized access or suspicious activity, we investigate immediately and notify affected users.

We require strong passwords for your made account (minimum 12 characters, mixed case, numbers, symbols). We recommend enabling two-factor authentication (2FA) — with 2FA, any login from a new device requires a one-time code sent via SMS. This prevents account takeover even if your password is compromised.

Cookies and Tracking on made

Our made platform uses session cookies to maintain your login across pages. These cookies expire when you close your browser. We do not use persistent cookies that track you after you leave made. We do not use third-party tracking cookies or pixel tags.

We do not employ advertising networks or retargeting services. We do not allow Google, Facebook, or other platforms to track your activity on made. If you see made ads elsewhere online, they come from our own advertising team — not from data brokers selling your profile.

International Data Transfer

Our made servers may be located outside your jurisdiction. Data you submit from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta may be processed in other countries. This is necessary for our platform to operate globally and efficiently. However, all data remains encrypted regardless of server location. We do not allow foreign governments to access your data without legal process.

If you are in a jurisdiction with strict data-localization laws, you should review those laws before using made. We recommend consulting a local legal professional if you are uncertain about cross-border data transfers in your region.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we have misused your information, contact our support team via your made account dashboard. Provide your account email and a detailed description of your concern. We respond to privacy inquiries within 14 days.

If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction. We comply with all applicable privacy laws and data-protection regulations in supported regions.

Summary

We at made collect minimal, necessary data to verify your identity, process your transactions, and comply with legal obligations. We encrypt your data, do not sell it, and share it only with payment processors and legal authorities. You have rights over your data — access, correction, deletion — and you can contact us anytime to exercise them.

Our privacy policy reflects our commitment to transparency and security. If our practices change, we will notify you and give you the option to close your account. We encourage you to review this policy regularly and contact us if you have concerns.

By using made, you acknowledge that you have read and understood our privacy practices and agree to the collection and use of your data as described here.