made Casino & Sportsbook Terms

Our made platform operates under clear terms that govern account registration, deposits, withdrawals, and gameplay. When you access made, you agree to these conditions. We have written them to be transparent — what we accept, what we do not, and how we protect both your account and our platform.

This page sets out the rules that apply to all users of made. Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, whether you bet on Liga 1, Piala Indonesia, or play live-dealer tables, these terms define your relationship with us. We enforce them consistently across all jurisdictions where we operate.

Our terms reflect industry practice and local legal requirements in supported regions. We update them periodically to reflect changes in our services or applicable law. Users are responsible for reviewing these terms before continuing to use made. If you do not agree, you may not access our platform.

Account Registration and Opening Conditions

To open an account on made, you must be of legal age in your jurisdiction and not subject to any gambling prohibitions under local law. We do not knowingly permit access to users where online gaming is forbidden by applicable law. It is your responsibility to verify that your own jurisdiction permits access to made before registering.

When you register, you provide your full legal name, phone number, email address, and national ID number. We verify this information and require you to upload a photo of your national ID or passport. We do this to prevent fraud, money laundering, and account takeover. Our verification process is mandatory — we cannot process any deposit or withdrawal until your account is verified.

You are responsible for keeping your login credentials confidential. If you share your password or allow someone else to access your account, we are not liable for any unauthorized activity. We recommend enabling two-factor authentication (2FA) in your account settings. With 2FA active, every login from a new device requires a one-time code sent via SMS.

We reserve the right to suspend or close your account if we detect fraudulent activity, duplicate accounts, or violations of these terms. We will notify you of any suspension and provide a process to appeal if you believe the action was in error.

Deposits and Withdrawals on made

Our made platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. We do not charge deposit fees — the amount you transfer is the amount you receive. Your payment provider may apply charges; these are outside our control.

Deposits are processed instantly for e-wallets and within subject to verification for bank transfers during business hours. Your balance updates in real time in your made dashboard. You are responsible for ensuring you transfer the correct amount to the correct account. We cannot reverse accidental transfers to wrong accounts.

Withdrawals must be requested through your made account dashboard. We process withdrawals to the same payment method you used for your most recent deposit. This matching system prevents fraud and ensures transparent fund tracking. Withdrawals are processed within standard banking hours — e-wallet withdrawals typically complete within a few hours, bank transfers within one to three business hours. We charge no withdrawal fees; any charges come from your bank or e-wallet provider.

During national holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, bank processing times may extend. Our made platform remains online 24/7, but banking networks may operate on holiday schedules. We do not process withdrawals during maintenance windows, which we announce in advance via your account dashboard.

Virtual account number: A unique bank account identifier generated by made and tied to your profile. Transfer your deposit to this account using the reference ID provided.
Payment matching: Our policy that your withdrawal returns to the same payment method you used for your most recent deposit.
Processing window: The timeframe within which made or your bank completes a transaction. E-wallet deposits settle within seconds; bank transfers within minutes to hours.

Gameplay and Game Rules on made

All games on made — slots, live-dealer tables, sportsbook markets, numbers games — operate under fixed rules and house policies. Each game displays its payout table, return-to-player (RTP) percentage, and odds before you place a bet. You are responsible for understanding these rules before wagering.

Game results are determined by certified random-number generators or live dealers in real time. We do not permit automated betting, bots, or scripts. Any account detected using automated play will be flagged, suspended, and may be permanently closed. We log all gameplay activity and retain records for dispute resolution and compliance purposes.

If a game malfunction occurs — such as a freeze, a failed spin, or a balance update error — contact our support team immediately with your account email and the time of the incident. We log all technical issues and investigate thoroughly. If an error is confirmed, we credit your account or reverse the transaction as appropriate.

We do not guarantee any specific outcome or profit. Each spin, each deal, each bet is independent. Past results do not influence future outcomes. If you experience a loss, we will not refund it based on probability arguments or perceived unfairness — this is the nature of games of chance.

Bonus Terms and Offer Conditions

Our made platform may offer bonuses, cashback, reload credits, or loyalty rewards from time to time. Each offer carries specific terms — wagering requirements, time limits, maximum-cashout amounts, game restrictions. We publish these terms clearly at the time the offer is available.

Bonuses on made are not guaranteed. We reserve the right to modify, suspend, or withdraw any offer without notice. If a bonus is withdrawn while you are claiming it, your claim is void and no credit is applied. We do not issue refunds for withdrawn offers.

You are not obligated to claim any bonus. If a bonus requires you to meet conditions you cannot meet, or if claiming a bonus risks your account security, you should not claim it. Forcing a deposit or bet simply to satisfy bonus conditions is your choice and your risk — we will not compensate you if the outcome is unfavorable.

Liability and Dispute Resolution

Our made platform is provided on an as-is basis. We do not warrant that our service will be uninterrupted, error-free, or free from viruses or malware. We maintain industry-standard security practices — encryption, firewalls, regular audits — but we do not guarantee standard security practices from all threats.

We are not liable for losses caused by your own actions — such as sharing your password, clicking suspicious links, or making unauthorized bets. We are not liable for network failures, ISP outages, or device malfunctions on your side. We are not liable for indirect, incidental, or consequential damages arising from your use of made.

If you believe a transaction on made is erroneous or fraudulent, report it to our support team within 30 days. We will investigate and respond within a reasonable timeframe. If we confirm an error, we will correct it. If we cannot confirm an error, we will explain our position and provide options for further review.

Key policy points on made

Account verification (national ID upload) is mandatory before any deposit or withdrawal.
Your login credentials are your responsibility; enable 2FA to protect your account.
Deposits are instant for e-wallets, within minutes for bank transfers. No deposit fees.
Withdrawals return to your original payment method. Processing time varies by provider.
All game results are final once published. We do not offer refunds based on probability or perceived unfairness.
Bonuses carry specific terms and are not guaranteed. We reserve the right to modify or withdraw offers.

Jurisdiction Notice and Service Availability

Our made platform services are available only in jurisdictions where online gaming is permitted by applicable law. We do not target marketing to regions where gaming is prohibited. However, we rely on users to verify their own legal eligibility before accessing made.

If you access made from a jurisdiction where online gaming is illegal, you do so at your own risk. We are not responsible for legal consequences you may face in your own jurisdiction. You are responsible for complying with your local laws. If you are uncertain, consult a local legal professional before continuing.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions may access made where local law permits. We do not operate in jurisdictions where online betting is prohibited by law. Our compliance team monitors for restricted access and may close accounts in violation of local restrictions.

Data Protection and Privacy on made

We collect and process your personal data — name, phone number, email, ID number — to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Your data is encrypted and stored securely. We do not share your personal information with any third party except payment processors and legal authorities where required by law.

Your made account activity — deposits, withdrawals, bets, results — is logged and retained for compliance and dispute resolution. Our support and compliance teams can access this information to investigate issues or suspected violations. You grant us permission to access and review this data when you agree to these terms.

We comply with applicable data-protection laws in your jurisdiction. You have the right to request access to your personal data, correct inaccuracies, or request deletion subject to legal retention obligations. Contact our support team to exercise these rights.

Changes to These Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or in-app notification. Your continued use of made following such notification constitutes acceptance of the updated terms. If you do not agree to updated terms, you may close your account and request withdrawal of your balance.

These terms and your use of made are governed by the laws applicable in our jurisdiction of operation. You agree to submit to the exclusive jurisdiction of our platform's dispute resolution process for any claims arising from these terms or your use of made.

Summary

Our made platform operates under these clear, transparent terms. We ask that you verify your identity, provide accurate information, keep your credentials secure, and use made in accordance with applicable law. In return, we commit to processing your deposits and withdrawals fairly, protecting your data, and resolving disputes promptly.

We encourage you to read these terms in full before opening an account or placing your first bet. If you have questions, contact our support team via your made dashboard. We are here to clarify any point and help you use made confidently and securely.

By continuing to use made, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.